VIKRAMA SIMHAPURI UNIVERSITY, NELLORE. (VSU STUDENT BLOG): Interview Tips 2

How would your boss describe you and your work style?

She'd say I have a lot of initiative. I see the big picture and do what has to be done. And that I always meet deadlines, and if I say I'm going to do something, I do. And, lastly, I have the ability to focus on what I'm working on - I am not easily distracted.

What are your salary expectations?

My expectations are that I receive a salary commensurate with my experience taking into account current market rates. Given my background and knowing that I can deliver what you’re looking for I would be looking at getting paid in the upper quartile of what the market is paying for people like me.

Give me an example of a project you handled from start to finish.

As a customer research analyst, I developed a database for the collection of customer data. After collecting the data, I did an analysis using Excel and wrote a summary and evaluation. I worked with the customer's marketing department so the information could be used to monitor and focus on customer behaviour for future planning. The results of my work were that we had now had a user-friendly tool that accurately tracked customer behaviour.

· What are your strengths and weaknesses?

My strengths are in my ability to learn quickly. I've seen a lot of changes in the technical industry. I've had to adjust and learn new programs several times. As far as weaknesses, I really enjoy my work, and sometimes I put in too much time. But by being aware of my tendency to overwork, I have learned to pace myself more and work smarter.

This is the best answer.
This answer gives specific examples of strengths, not just the skill. One of the most important traits employers are looking for is the ability to be flexible and learn new things as changes arise. The weakness question is handled best by leading with a positive statement, slipping in a negative and ending on a positive note. Also, you’ve shown that you’re in control of your weakness and have improved it. P.S: Never offer more than one weakness unless absolutely compelled to

When have you been most motivated?

When I have had a specific project to complete. I like to know the specifics of a project from beginning to end. I like definite deadlines, and I like to meet those deadlines. I expect some deviation from the original plan, but I try to stay focused and not let myself drift too far. I have a great attention to detail and like to take my time and do it right the first time.

When I'm working with people and helping them solve problems. That's what I like about this industry: You are able to advise and assist customers. My strength is communicating and problem solving. I have had several commendations for my customer service work. That's when I'm at my best and most motivated.

During my first job at a start-up company I had to undergo some rigorous training to understand the product and customer. At the same time, we were actually working with the customer. It required a lot of self-direction and motivation. I thrived on the whole experience - the discipline, the planning and the deadlines. It was a pressure cooker, but I got through it.

3 is the best answer.
It has energy and enthusiasm. Companies are looking for high-energy people who are able to be in the moment. This answer demonstrates self-motivation, passion, energy and ability to cope under pressure. It also provides a specific example of a time when you were highly motivated.

What experience have you had that qualifies you for this position?

My background and experience is in working on a variety of projects and jobs in the high tech industry. Most of my experience has been working with Cobra. I want to learn more about the server side of Java and work for a company that's focused on e-commerce. I want to work with clients and continue to grow and be challenged.
For the past four years, I have been working in the e-commerce industry. I am proficient working with Java and possess a strong working knowledge of HTML. I have great communication and teamwork skills have repeatedly demonstrated an ability to get results.
Since I'm not sure what this job involves, I'm not sure what part of my background applies. I have worked with computers for the past 10 years or so. I like working with programs and solving problems. I have been successful in all the jobs I've held. I haven't really found a job that has held my interest, and I know your job would be a challenge and opportunity for me to develop.

This(2) is the best answer.
This answer provides the interviewer with a good idea of the experiences and skills you will bring to the position. In addition to technical knowledge, communication and teamwork skills, the ability to get results can be critical to most jobs.

Why did you leave your last position?

The company went through a reorganisation, and I was one of 50 people who was let go. We could see the handwriting on the wall beforehand. There were some poor management decisions, and things had started to deteriorate. They even began cutting out some of our perks. I probably would have left eventually anyway.
I did not find the job as interesting or challenging as I used to. I was dealing with the same issues and problems for a long time. I want to find a job that is stimulating, where I can grow and learn. I'm looking for job satisfaction. I want to have more balance in my life.
I've set some goals for myself and my career, and unfortunately, I'm at a standstill in my current situation. I have begun to explore options available before I spend too much time in a job where I cannot advance. My goal is to continue to improve myself so that I can eventually be a project manager.

This(3) is the best answer.
This answer indicates planning and thinking proactively. Sometimes things happen in careers that are out of your control, but at other times, planning gives you more power over your future.

Tell me about yourself and your past experience.

I was born and grew up in Indore. I got married, started a family, and moved to Delhi. My degree is in computer science. I've worked eight years for the same company and have been promoted twice. I'm now looking for something challenging.
I've always been good at, and liked, working with computers. I didn't finish my degree, but I've worked in different companies in a variety of situations and have received excellent performance reviews. I am a high-energy person. I work independently, and I like a fast-paced environment.
I have four years experience working in the high tech industry. For the past two years, I have been working as a Web developer. I have experience with most of the software programs on the server side: Javascript, ASP, VB, HTML and SQL Server. I am very organised and able to do multiple projects at once. I want to work in a cutting-edge company where I can add my experience to the mix and be a part of a growing team.

This(3) is the best answer.
By emphasising specific examples of knowledge-based skills, transferable skills, and personal traits, you give the interviewer a summary or snapshot of yourself. You are also speaking the jargon of the industry.

Do you have any questions? (Usually asked by the interviewer at the end of the interview.)

No, not really. You seemed to have covered all the basics and I have done some research on the company on my own, so I don't have any at this time.
I was wondering about benefits and when they would go into effect. What about stock options? Also, what is the yearly vacation allowance? Does the company match in employees' PPF plans? Do you have a flexible spending plan?
Yes, I do. Thank you for asking. What would you say would be my biggest challenges? What would a typical week look like for a person in my position?

This(3) is the best answer.
It's important that you ask questions but be careful not to ask too many questions or questions that may embarrass the interviewer/s. Asking too many questions creates a role reversal situation which many interviewers do not enjoy (they feel as though they’re being put under the microscope). Also, be aware that if you’re being interviewed by a panel one of the interviewers may be the manager of another. The last thing you want to do is ask a question that the subordinate cannot answer in front of his/her boss.?

Tell me about a time when you had to learn a new program or system.

I've taken a lot of courses: Windows, Novell NeWare, Unix and OS/400 are just a few. You name it, and I've taken it. I learn very quickly and have always liked learning new things.
I always do well learning new programs. I did really well in high school and college computer classes. I have a good head for problem solving and theory. I enjoy doing technical support because I do a variety of things, including providing service to users.
I was studying MBA while in my previous job. The company I was working for changed from C to C++, and I didn't have time to attend the training program. I learned it on my own through an online program, working a lot of late hours. By staying focused, I was able to get through it and continue my education goal.

This(3) is the best answer.
This answer demonstrates motivation, determination and flexibility, which are important traits in almost any job. Being able to handle five things at once is almost a prerequisite in this field.

The Interview

Tough interview questions

General Questions
Experience and management questions
If you are leaving a job
Quantifying your experience and accomplishments
Job search questions
Questions about your work habits and style
Salary questions
Personality questions
Questions about your career goals

General questions

1. Tell me about you!
Keep your answer to one or two minutes; don't ramble. Use your resume summary as a base to start.

2. What do you know about our company?
Do your homework before the interview! Spend some time online or at the library researching the company. Find out as much as you can, including products, size, income, reputation, image, management talent, people, skills, history and philosophy. Project an informed interest; let the interviewer tell you about the company.

3. Why do you want to work for us?
Don't talk about what you want; first, talk about their needs: You would like to be part of a specific company project; you would like to solve a company problem; you can make a definite contribution to specific company goals.

4. What would you do for us? What can you do for us that someone else can't?
Relate past experiences that show you've had success in solving previous employer problem(s) that may be similar to those of the prospective employer.

5. What about the job offered do you find the most attractive? Least attractive?
List three or more attractive factors and only one minor unattractive factor.

6. Why should we hire you?
Because of your knowledge, experience, abilities and skills.

7. What do you look for in a job?
An opportunity to use your skills, to perform and be recognised.

8. Please give me your definition of a .... (the position for which you are being interviewed).
Keep it brief - give an actions- and results-oriented definition.

9. How long would it take you to make a meaningful contribution to our firm?
Not long at all - you expect only a brief period of adjustment to the learning curve.

How long would you stay with us?
As long as we both feel I'm contributing, achieving, growing, etc.

Experience and management questions

1. You may be over-qualified for the position we have to offer.
Strong companies need strong people. A growing, energetic company is rarely unable to use its people talents. Emphasise your interest in a long-term association, pointing out that the employer will get a faster return on investment because you have more experience than required.

2. What is your management style?
(If you've never thought about this, it's high time you did.) "Open-door management" is best ... And you get the job done on time or inform your management.

3. Are you a good manager? Give an example. Why do you feel you have top managerial potential?
Keep your answer achievement- and task-oriented; emphasise management skills - planning, organising, controlling, interpersonal, etc.

4. What do you look for when you hire people?
Skills, initiative, adaptability.

5. Did you ever fire anyone? If so, what were the reasons and how did you handle it?
You have had experience with this and it worked out well.

6. What do you see as the most difficult task in being a manager?
Getting things planned and done on time within the budget.

7. What do your subordinates think of you?
Be honest and positive ... they can check your responses easily.

8. What is your biggest weakness as a manager?
Be honest and end on a positive note, e.g. "I don't enjoy reprimanding people, so I try to begin with something positive first."

If you are leaving a job

1. Why are you leaving your present job?
Refine your answer based on your comfort level and honesty. Give a "group" answer if possible, e.g. our department was consolidated or eliminated.

2. How do you feel about leaving all of your benefits?
Concerned but not panicked.

3. Describe what you feel to be an ideal working environment.
One in which people are treated as fairly as possible.

4. How would you evaluate your present firm?
An excellent company that afforded me many fine experiences.

Quantifying your experience and accomplishments

It's hard to know what you'll be asked once you're in that room. Here are some sample questions and guidelines to how you should answer them.

1. Have you helped increase sales? Profits? How?
Describe in some detail.

2. Have you helped reduce costs? How?
Describe in some detail.

3. How much money did you account for?
Be specific.

4. How many people did you supervise on your last job?
Be specific.

5. Do you like working with figures more than words?
Be honest but positive.

6. In your current or last position, what features did you like the most? Least?
Be honest but positive.

7. In your current or last position, what are or were your five most significant accomplishments?
Refer to the key accomplishments already identified on your resume.

Job search questions

1. Why haven't you found a new position before now?
Finding a job is easy; finding the right job is more difficult. (You are being "selective.")

2. Had you thought of leaving your present position before? If yes, what do you think held you there?
Challenge, but it's gone now.

3. What do you think of your boss?
Be as positive as you can.

4. Would you describe a situation in which your work was criticised?
Be as positive as you can.

5. What other types of jobs or companies are you considering?
Keep your answer related to this company's field.

Your work habits and style

1. If I spoke with your previous boss, what would he say are your greatest strengths and weaknesses?
Emphasise skills - don't be overly negative about your weaknesses; it's always safer to identify a lack of a skill as an area for improvement rather than a shortcoming.

2. Can you work under pressures, deadlines, etc.?
Yes, it's a way of life in business.

3. How have you changed the nature of your job?
Improved it ... of course.

4. Do you prefer staff or line work? Why?
Depends on the job and its challenges.

5. In your present position, what problems have you identified that had previously been overlooked?
Keep it brief and don't brag.

6. Don't you feel you might be better off in a different size company? Different type company?
Depends on the job - elaborate slightly.

7. How do you resolve conflict on a project team?
First you discuss the issues privately.

8. What was the most difficult decision you ever had to make?
Try to relate your response to the prospective employment situation.

Salary questions

1. How much are you looking for?
Answer with a question, i.e., "What is the salary range for similar jobs in your company?" If they don't answer, then give a range of what you understand you are worth in the marketplace.

3. How much do you expect, if we offer this position to you?
Be careful; the market value of the job may be the key answer, e.g., "My understanding is that a job like the one you're describing may be in the range of $______."

4. What kind of salary are you worth?
Have a specific figure in mind ... don't be hesitant.

Personality questions

1. Do you generally speak to people before they speak to you?
Depends on the circumstances.

2. What was the last book you read? Movie you saw? Sporting event you attended?
Talk about books, sports or films to show that you have balance in your life.

3. What is the toughest part of a job for you?
Be honest; remember, not everyone can do everything.

4. Are you creative?
Yes. Give examples

5. How would you describe your own personality?
Balanced.

6. Are you a leader?
Yes. Give examples.

7. What are your future goals?
Avoid, "I would like the job you advertised." Instead, give long-range goals.

8. What are your strong points?
Present at least three and relate them to the company and job you are interviewing for.

9. What are your weak points?
Don't say you have none. Try not to cite personal characteristics as weaknesses, but be ready to have one if the interviewer presses. Turn a negative into a positive answer: "I am sometimes intent on completing an assignment and get too deeply involved when we are late."

Your career goals

1. If you could start your career again, what would you do differently?
Nothing ... I am happy today, so I don't want to change my past.

2. What career options do you have at the moment?
"I see three areas of interest..." Relate those to the position and industry.

3. How would you describe the essence of success? According to your definition of success, how successful have you been so far?
Think carefully about your answer and relate it to your career accomplishments.

Questions to ask the interviewer

Even if you don't ask any questions during an interview, many employers will ask you if you have any. How you respond will affect their evaluation of you. So be prepared to ask insightful questions about the organisation.
Good topics to touch on include:

· the competitive environment in which the organisation operates

· executive management styles

· what obstacles the organisation anticipates in meeting its goals

· how the organisation's goals have changed over the past three to five years.

Generally, it is most unwise to ask about pay or benefits or other similar areas. The reason is that it tends to make you seem more interested in what the organisation can do for you. It is also not a good idea to simply have no questions at all. Doing so makes you appear passive rather than curious and interested.
Quick Tip
Q: I've been on several interviews lately, and invariably the interviewer invites me to ask questions about the position or the company. What kinds of questions would be most appropriate to show genuine interest? I know what not to ask, e.g. "How much am I gonna make at this place?" Still, I think it is possible that I have done less than my best in this regard.
A: I would ask the following questions:

1. What are the main objectives and responsibilities of the position?

How does the company expect these objectives to be met?
What obstacles are commonly encountered in reaching these objectives?
What is the desired time frame for reaching the objectives?
What resources are available from the company and what must be found elsewhere to reach the objectives?

From the book titled, "The Quick Interview and Salary Negotiation Book," by J. Michael Farr. Copyright 1995, published by JIST Works, Inc., Indianapolis, IN. Used with permission of the publisher. Additional photocopies strictly prohibited.

The dreaded weakness question
What to avoid and how to impress interviewers
by Michael Spiropoulos

It seems that these days most interviewers want to know what your weaknesses on the job are. This is not an easy question at the best of times, but in an interview situation when you’re trying your best to impress it can be extremely trying and, if you’re not careful - dangerous.
Unfortunately, most people fail to do themselves any favours when answering this question. Even worse, some job candidates talk themselves right out of a job.
But don’t despair. There’s good news. Below you’ll find several user-friendly strategies that will help you turn the weakness question to your advantage. In fact, with a little bit of practice you can actually make yourself look good!
Four things to always avoid:

Never say you don’t have any weaknesses.
Never say something that’s really going to hurt you.
Avoid transparent clichés like: "I work too hard." Too many people use them.
Never offer more than one weakness (unless specifically prompted) and be as brief as possible.

Three strategies that work (choose the one that suits you best):

Talk about a skill that is unconnected to the job you’re going for, e.g., if you’re going for a job that does not require any knowledge in, say, Microsoft Powerpoint and Access, you can say: "Whilst I have good knowledge with Microsoft Word and Excel my knowledge with Powerpoint and Access is not up to scratch. (Notice how, in this example, you can air your strong points even though the question was about your weaknesses!).
Talk about something you’re in the process of learning, or wishing to learn, and make sure it’s not critical the job, e.g., "I have not entirely completed my studies in business. However, I have only x amount of time to go before I attain my qualifications. Once I finish I’m also intending to further my studies by enrolling in..." (Notice that what you’re really talking about here is the fact that you’re studying and are keen to keep on learning).
Talk about a past mistake and how you’ve learned from it, e.g., "I used to worry about not having the time to keep up to date with all the technical details in regards to the latest software changes. However, I’ve since learned that perfect knowledge in our industry is not a viable goal. And besides I am now accessing information on a need to know basis which I find to be a much more efficient way of using information." (Notice that you’re talking about a) learning from past mistakes and b) working more efficiently than you used to. These are both qualities that employers look for).

Overcoming interview nerves
by Michael Spiropoulos
CEMAP

Do you suffer from interview nerves? If you answered "yes" you’ll probably not be surprised to learn that you’re not alone. In fact, most people experience a degree of nervousness before and during an interview. Whilst some people can control their nerves and use the excess energy to their advantage others feel trapped and are unable to perform to their best. Moreover, some people completely undermine their chances of success due to out of control interview anxiety.
If you feel that your performance at interviews suffers as a result of your anxiety you’ll be pleased to learn that there are things you can do that will help you lessen those debilitating nerves. Here are five practical tips, some of which you can begin applying immediately.
Tip 1: Attend as many interviews as you can. The more you practice, the better you’ll become and the better you become, the less nervous you’ll be. The more interviews you attend, the less strange and foreign they’ll seem to you. Also, it is likely that you will have some idea of which areas you need to improve, which should make you better prepared for the next interview.
Tip 2: Prepare, prepare and prepare. The more prepared you are for the interview the more likely it is that you’ll be able to answer the questions with a high level of authority. The better you can answer questions the more likely it is that your confidence will grow during the course of the interview. Of course, the opposite happens when you can’t answer a question properly. When you’re preparing make sure you cover all bases including the three very important questions:

· Can you do the job?

· Will you fit it in?

· Are you keen to do a good job?

Tip 3: Avoid thinking that the job you’re going for is "The perfect job for me and if I don’t get it I’ll never be able to find a job like this one ever again!" These "all or nothing" attitudes are extreme and only serve to unnecessarily heighten anxiety levels. How do you know it’s the perfect job for you? Don’t forget that no one really knows what a job is like until they start it. It may seem great on paper but that doesn’t mean it is. And how do you know that there won’t be a better job for you tomorrow or next week or next month?
Tip 4: Avoid trying to give the perfect answer – you’ll only add to your anxiety. If you think about it, the perfect answer is a virtual impossibility because what you may think is perfect, the interviewer may not. So why not settle for a good answer that covers the important points?
Tip 5: Never belittle yourself. Too many people add to their nervousness levels by not believing that they’re good enough or that they’re as good as their competition. Rather than focusing on their strengths they focus on their weaknesses. It stands to reason that the less you believe in yourself the less confident you’ll be. Don’t think about the competition, after all there’s nothing you can do about it. Just focus on giving the best interview you can.

How you say something is as important as what you say
by Michael Spiropoulos

Summary
Communication experts say that:

· Only 10% of our communication is represented by what we say

· 30% is represented by our sounds

· 60% is represented by our body language.

Obviously what you say at an interview will go a long way to securing you the job. However, how you say things also plays an extremely critical role. In fact, some experts strongly contend that how you say things is more important.

As a job seeker it’s your responsibility to ensure that you prepare for both. Below you’ll find five very useful tips on how you should be saying things at an interview. Follow these tips carefully and you’ll significantly improve your chances of winning that job. Good luck!

Avoid saying anything that does not put you in a positive light: You’d be surprised how many people are critical of themselves at an interview. They’re just shooting themselves in the foot. Research shows that negative comments are:

a) remembered more easily and
b) attract follow up questions!

The last thing anyone needs at an interview is follow-up questions on negative points.

1. Don’t just talk about your skills and experience, try also to show how they can benefit your new employer: Try to think of ways your skills and knowledge will benefit the company. Putting yourself in the shoes of an employer really helps. Here’s a tip: All employers are very interested in: productivity improvements (efficiency), improved customer service, attention to detail and quality and flexibility.

Here’s an example for you: "My extensive skills in Word and PowerPoint means that I will be able to complete many of my duties quicker and with less mistakes than they are currently being completed. This will release me to assist you in other areas."

2. Avoid timid or uncertain language: Because of cultural norms we tend to use slightly belittling language when asked to talk about our strengths. For example: We often use expressions such as: I feel I could, I think I could, Perhaps I would. All these statements weaken the statements that follow, so avoid them as much as possible. There’s a big difference between "I feel I could do a good job" and "I could do a good job."

3. Use examples as much as possible: Wherever possible try to use examples of what you’ve done rather than just using descriptors. Examples are entertaining and remembered more easily! If for example, you’re asked to describe yourself, instead of saying things like: fair, honest and hardworking use examples such as:

" If we’re busy at work I’m happy to stay back until the work is completed. I feel guilty about leaving things half done and going home. Also, if there’s a problem at work I’m the sort of person who prefers to gently bring it out in the open rather than turning a blind eye or sweeping it under the carpet. Experience had taught me that problems not dealt with quickly tend to get a lot worse."

4. How to be humble: If you feel that "I" statements are beyond you or that your intuition is telling you that you might be coming across as a little too bold there is a technique on getting your message across strongly but at the same time maintaining an acceptable level of humility. That technique involves using the third person. For example, instead of saying: "I’m a hard worker." You can say, "My boss always used to say how hard I worked.

Encountering behaviour-based interviews and questions

More and more employers are conducting a different type of interview than they did five or 10 years ago. Known as "behaviour-based interviews," these interviews are filled with behaviour-based questions designed to elicit patterns of accomplishments relevant to the employer's situation. They are specific and challenge interviewees to provide concrete examples of their achievements in different types of situations. Such interviews are based on the simple belief that how a job candidate has responded to certain types of situations in the past is a good predictor of how that person will behave in a similar future situation.
Behaviour-based questions are likely to begin with some variation of:

· Give me an example of a time when you . . .

· Give me an example of how you . . .

· Tell me about how you . . .

This is an opportunity for you to sell your positives with an example or two. Briefly describe the situation, enthusiastically explain what you did (adding information as to why if you think this would not be evident), and indicate the outcome.
Obviously you want to select examples that promote your skills and have a positive outcome. Even if the interviewer asks about a time when something negative happened, try to select an example where you were able to turn the situation around and something positive came out of it. For example, if asked, "Tell me about a time you made a bad decision." Try to identify an example where:

· Even though it wasn't the best decision, you were able to pull something positive out of the situation.

· Although it was a poor decision, you learned from it and in the next similar situation you made a good decision or know how you will handle it differently the next time a similar situation arises.

· It was bad decision but the negative outcome had only minor impact.

In other words, try to pull something positive - either that you did or that you learned - out of even a negative experience you are asked to relate. As you prepare for your interview, consider situations where you:

· Demonstrated leadership

· Solved a problem

· Increased company profits

· Made a good decision/made a poor decision

· Handled change (not money, but changing events)

· Handled criticism

· Met a deadline/missed a deadline

· Worked as part of a team

Add to this list other behavioural questions you think of that apply to the job for which you are applying. For example, if the job includes making presentations, expect questions about a speech where you achieved your goal or conversely about a time when your speech failed.

Excerpted from From Army Green to Corporate Gray
by Carl S. Savino, Major USAR and Ron Krannich, Ph.D.
Copyright - Impact Publications 1999
Reproduced with permission from Impact Publishing
9104-N Manassas Park, VA 20111-5211; 703/361-7300
1-800/361-1055 or info@impactpublications.com

Dealing with questions about salary history
by Michael Chaffers

Q: How do I respond to the salary history question when I am currently grossly underpaid for the work that I do, and I am trying to correct that as I interview for new jobs?
A: Your best strategy is to keep them focused on what is an appropriate amount for you given your experience, skills and credentials today. This requires some homework, since you have to translate those intangibles into a dollar figure or a range of figures. In addition, be prepared to explain why you are seeking a significant jump in your salary and be ready to help the employer justify paying you this increased amount - those people do not want to feel as if they are overpaying you. You could try saying, "I chose to work at my last job for less than my market value for very specific reasons (e.g., gain experience, restart career, they had money problems). Now that I have benefited from experience, as I look for a new employer, I want to make sure that I am being paid fairly for my talents." As you follow this advice, do not forget that you have to be prepared to discuss your current salary, even though it ought to be irrelevant. If that information matters to the employer, they will either insist on talking about it, or they will learn it another way. Try to cover the issue quickly and steer the conversation back to its rightful place - what you ought to make, given the value of your talents in the market.

Critic’s Review

· Actions speak louder than words
Escape the pitfalls of non-verbal communication.

· Critique your performance
You're still sweating after the interview? Rate your performance - you may have done better than you think.

· The rejection letter
Great advice on dealing with the disappointment of "thanks, but no thanks".

· What all interviewers want to hear
Anticipating what they want to hear can win you the job.

What all interviewers want to hear
(and don't want to hear)
by Michael Spiropoulos

A highly-effective way of preparing for an interview is to put yourself in the interviewer/employer's shoes before the interview. If you can anticipate what they want to hear you will have gone a long way in winning the job.
To begin with all employers want to hear that you can do the job! This may sound obvious but many people walk out of interviews failing to convince the employer that they can deliver even though they have all the experience and knowledge to do so. Not only do you have to convince the employer that you can do the job but you also have to convince him/her that you can do it better than the other candidates! Here are some great tips that work well:

Talk less about your skills and more about your achievements. As much as possible quantify your achievements in measurable outcomes. Say, for example, "As a result of my actions our customer service satisfaction levels increased by 15% or product defects fell by 10%". If you don't have specific amounts offer a best guess. Make sure you can back up your best guess - in other words don't just pull a number out of the air.

Wax lyrical about key achievements that are meaningful to employers. What is meaningful to employers? Try these for size:

-Productivity levels
-Efficiency/process improvements
-Consistently good customer service
-Attention to quality in terms of service and product
-An ability for their company to respond to changes quickly

· If you were diligent you would have done your homework before the interview. One of the things you would have been keen on finding out would be the problems or areas of improvement relating to the job you're going for. Your worth in the eyes of the employer will skyrocket if you can utter words to the effect: "My research indicated that one area where your processes can be improved is xyz. That's an area that I can really help you with because I can do abc." Be very careful not to inadvertently put down the employer's operations when saying this.

Employers also want to hear that you're a highly motivated individual who will be able to fit in with the existing culture. An effective way of doing this is by:

Doing your research on the company (this demonstrates high levels of motivation as well as preparedness).

Mention what it is about the job that motivates and excites you, e.g., duties, skills and knowledge required, environment, expected outcomes etc...

Make a point of highlighting why you think you will be able to fit in with their environment. If, for example, you're expected to be a team player, make sure you can demonstrate, by example, what a great team player you are.

On the other side of the coin there are some things that employers definitely do not want to hear. Avoid these like the plague:

Being negative about yourself! Again this may sound obvious, but you would be surprised how many people insist on "opening up" and bearing their souls at interviews. Leave the soul bearing to when you're in the company of friends. Interviews are about selling yourself by highlighting what makes you terrific.

Avoid criticising former employers and/or managers. You may have legitimate gripes but criticising former employers does not make a good impression on potential employers.

Do not dwell on all the problems you faced in your former job. Instead, mention them briefly and then focus on what you did to fix those problems. Don't forget to mention the outcomes in measurable terms.

Do not just talk about your skills and knowledge. By all means mention them but the successful candidate will demonstrate how these skills and knowledge will specifically add value to the organisation.

The rejection letter
by Carole Martin

Summary

· Don't let a series of rejections get you down.

· Acknowledge your feelings, but don't dwell on them.

· Choose action, not self-pity.

Were you ever the last one picked for a team in school? If so, you are familiar with waiting to be selected and the disappointment of not being among the stars. Interviewing can bring back those same feelings when you are not chosen for the job. You have remained upbeat during the process, hoping to get an offer any day, and instead you receive a letter saying you have not been chosen. You're not alone if you feel let down.

The letter arrived five days after the interview. Pat knew from the return address she had not been chosen for the position. The letter read, "Although we were impressed with your experience and credentials, we have chosen a candidate who was a closer match to our needs at this time." Tears began to well up in her eyes. This was her third rejection in two weeks. "Nobody is ever going to hire me," she thought to herself.
It had never occurred to Pat that more than 100 resumes had been received for the position, and that hers was chosen as one of the top 10. And she didn't realise she had beaten out more than 95 people to be one of the five candidates interviewed in person. OK, so someone else got the job and she didn't. But wouldn't she have been surprised to learn that the person who was chosen had five more years of industry experience? He was a closer match to the job and required less time to get up to speed.
When rejection hits, it may cause multiple feelings and trigger old wounds. Feelings of being ignored or inadequate, powerless, isolated, humiliated or any combination of these emotions is quite typical. You may feel hurt like Pat, or angry and fed up with the way you are being treated. You may feel at your wit's end after being put through the long interview process over and over, only to end up on the rejection list.
Instead of wallowing in self-pity, you can regain power by staying proactive. If you really want to work for a particular company, write a letter stating how disappointed you are that the position went to another candidate. Remind them once more of all the positive traits you could bring to the organisation. Let them know you are still very interested in working for the company if something should change or open up.
Or you could call and talk to your interviewer if you felt a positive connection. Sometimes you will get an individual who is willing to talk to you about your interview and where you may have fallen short. Taking action will make you feel you at least gave it one more shot. Sometimes things don't work out for the chosen candidate, or the individual changes his or her mind. You never know what will happen, and you will feel more in control for having done something positive.
When you get invited to interview, count that as a positive. You were selected above the others. If you are getting second interviews, you are obviously doing something right. Continue to work on your interview skills and rate yourself after each performance. Just like many other things in you life, the more you do something, the better you get at doing it. Keep up the good work and eventually you will find the right place for you.

You're still sweating after the interview?
Rate your performance - you may have done better than you think.
by Carole Martin

The interview is over. Wouldn't it be nice if the interviewer handed you a rating slip on your way out the door to let you know how you rated in the interview? But lacking such a luxury, you must learn to review your own performance so that you can learn from the experience.
Use this opportunity to be objective about the situation. Were you prepared and practiced, or were you just "winging" the answers? Could you have been more effective with additional practice? What will you do to prepare for your next interview?
One of the most helpful things you can do post-interview is to let go of your self-recriminations by venting. After the interview, go to your car, or stop in at a coffee shop, and take pen to paper to write about what just happened. Just let your thoughts pour out. When you've finished, put the writing away, and let go! After a few hours, or a day, when you have had a chance to relax and digest the information, go back and revisit what you wrote. What can you learn from this experience? What will you do differently next time?
Rate your performance
On a scale ranging from one to ten (ten being high) how do you rate yourself?
My overall feeling of satisfaction with this interview. ________
Did I arrive on time? _______
How was my introduction - good greeting/handshake/posture? ______
Was I confident and professional at all times? _______
How did I speak - calm, clearly, not overly aggressive? __________
How was my nonverbal communication (body language)? _________
Did I handle the difficult questions with ease, or did I fumble aimlessly? _________
Did I have good rapport with the interviewer? __________
Did I talk about my strengths? ________
Did I talk about my weakness in a positive manner? ______
How did you do? Are you satisfied with your rating? If most of your rating numbers are in the 5 to 10 range, you're probably doing all right. Look carefully at the lower ratings - what were the problems? You may want to consider practicing with someone so that you can obtain more objective feedback on your answers and style.
No matter how your ratings added up, remember that some of what goes on in an interview, and behind the scenes, is out of your control. Also, keep in mind that interviewing is a learned and practiced skill. If you didn't do as well as you would have liked this time, work on your problem areas. Try scripting and practicing difficult questions or issues.
By critiquing your own performance, and learning from your successes and mistakes, you will be more prepared the next time. And, as a result, you will become more confident and accomplished at interviewing. You will also become more objective in choosing whether the job is right for you - not just whether you are right for the job.

Actions speak louder than words
by Carole Martin

It begins even before you say your first word in an interview. By the time the interviewer walks toward you, an opinion is already being formed. There you sit waiting to spew out your answers to questions you've prepared for, while you are already being judged by your appearance, posture, smile or nervous look.
A study done at UCLA a few years ago revealed that the impact of a performance was based on 7 percent of the words used, 38 percent on voice quality, and 55 percent on nonverbal communication. Think about that!
Look back at speakers or teachers you've listened to. Which ones stand out as memorable? The ones who were more animated and entertaining or the ones that just gave out information? This is not to say that you have to entertain the interviewer (no jokes, please!), but it does mean that the conversation should be more interactive. If you say you are excited about the prospect of working for this company, but don't show any enthusiasm, your message will probably fall flat. So smile, gesture once in a while, show some energy, and make the experience more pleasurable for both sides.
Here are some nonverbal pitfalls to watch for:

1. The handshake: It's your first encounter with the interviewer. He or she holds out his or her hand and receives a limp, damp hand in return - not a very good beginning. Your handshake should be firm - not bone-crushing - and your hand should be dry and warm. Try running cold water on your hands when you first arrive at the interview site. Run warm water if your hands tend to be cold. The insides of your wrists are especially sensitive to temperature control.

2. Your posture: Stand and sit erect. We're not talking "ramrod" posture, but show some energy and enthusiasm. A slouching posture looks tired and uncaring. Check yourself out in a mirror or on videotape.

3. Eye contact: Look the interviewer in the eye. You don't want to stare, as this shows aggression. Occasionally, and nonchalantly, glance at the interviewer's hand as he/she is speaking. On the contrary, by constantly looking around the room while you are talking, you convey a lack of confidence or discomfort with what is being discussed.

4. Your hands: Gesturing or talking with your hands is very natural. Getting carried away with hand gestures can be distracting. Also, avoid touching your mouth while talking. Watch yourself in a mirror while talking on the phone. Chances are you are probably using some of the same gestures in an interview.

5. Don't fidget: There is nothing worse than someone playing with his or her hair, clicking a pen top, tapping the foot, or unconsciously touching parts of the body.

Preparing what you have to say is important, but practicing how you will say it is imperative. The nonverbal message can speak louder than the verbal message you are sending.

Rehearsal

· Coping with interviews
This comprehensive guide covers everything from questions to ask the interviewer, to your presentation and body language.

· Don't sweat the interview
Preparation and presentation advice to calm the nerves before the interview.

· Dress for success: Casual or casualty?
Despite an increasingly casual workplace, there are still dress codes to be considered.

· Handling multiple interviewers
Master this nerve-wracking interview process.

· How do I make that killer call?
Overcome your telephone reluctance and start dialling.

· Interviewing after a job loss
Create a positive attitude to get you back on track.

· Research, rehearse and relax
These three words could be the key to your success.

Coping with interviews
by David Denny

Introduction
Preparation and confidence
Preparing to meet the employer
Don't forget you
Answering interview questions
Questions for the interviewer
Presentation and body language
Introduction
After coming through all the hurdles of the SELECTION PROCESS, you will eventually arrive at an interview. This is of course, a major obstacle for many job applicants. Although they may have the qualifications, experience and a proven track record, they may lose out to a candidate who 'interviews better.'
So what does 'interviewing better' actually mean? It comes down to the candidate being well-prepared and confident. A candidate who can answer questions in a way which is acceptable (but not necessarily right) to the interviewer, someone who knows something about their potential employer's business and the post they hope to fill. These are really the basic components of any candidate who 'interviews well'. There are undoubtedly other aspects employers may look for in relation to specific posts - having their own ideas, articulate, thinking on their feet, aspects which will be related to the job and to the company's preference in employees.
The employer will also be looking to fill a post, which has a particular job specification - in other words personal aspects besides the experience, and qualifications that can be put down on paper. The interviewer will set out to ascertain that the candidate has these personal qualities, skills and abilities the company requires.

Preparation and confidence
These two essential ingredients are interlinked. Good preparation instils confidence.
The basic approach to an interview is to be well-prepared. This means two things - preparing yourself practically for the interview, and gathering knowledge and information you can draw on during the interview.

Be sure you know the time, date and location of the interview and name of interviewee where appropriate.
Check out how you will get to the location, and when you need to set off to be there in good time - do a dummy run if necessary. Plan to get there no earlier than half an hour before the interview time, anticipate delays.
Have what you are going to wear ready in advance - everything down to your underwear.
Do not go to the interview laden down with baggage - psychological as well as physical. Take the bare minimum of belongings necessary. Concentrate on the interview at the interview - nothing else.
If you are asked to bring certificates, references etc, get them ready before the day. Take your interview letter.
On arrival ensure the receptionist knows you are there, visit the toilets to tidy up etc.

If you are well-organised and have planned for the day your confidence will increase.

Preparing to meet the employer
The interview is a chance for you and the employer to get to know one another. It is NOT the time to get to know about the post or the employer's business.
Do gather information about your employer before you are interviewed - what do they do, what are their current projects, what other interests do they have? Ask staff - many companies will offer you the chance to talk about the vacancy with someone, use the opportunity to find out more about the company.
Bigger companies will have PR departments, smaller ones will provide you with some information - libraries can provide information on local business and keep directories of national business. Use the Internet - many companies have a presence here now.
Make sure you know what the job entails - get a job description, ask someone in a similar post; ring the company to clarify if unsure.

Don't forget you
Remember the employer is interested in you as a person, your experiences and your opinions (in most cases). Do take the time to sit down and think about you, who you are and what you've achieved. It can be highly embarrassing to know more about the employer than yourself.
Sit down with your CV and make notes about your work record, what you've achieved. Look at yourself as a person in employment - how do you see your self, what have you done, what ambitions do you have. Make notes and prepare and rehearse sound bites about yourself. Remember that one of the most common interview questions is 'Tell me about yourself'. Prepare a sound bite for this in particular, but not a life history. Usually interviewers want to know about personal qualities, not achievements - though examples can be included to support your statement.
Answering interview questions
Interviews vary tremendously, from very informal to formal. However, some questions can be anticipated, as can the subject matter. If you are well-prepared, then the majority of problem questions should not arise. You will know about the company, you will know about yourself and you will a have a good idea of the demands of the job - these questions will not be a problem to the well-prepared interviewee.
A few general rules:

Speak up when answering questions.
Answer briefly, but try to avoid yes or no answers.
Don't worry about pausing before you answer, it shows you can think and are not spitting out the sound bites you learned!
Don't worry about admitting you don't know - but keep this to a bare minimum.
Don't embellish answers or lie! Be as honest as possible.
Be prepared for hypothetical situation questions, take your time on these.
Be prepared for the unexpected question, that's designed to see how you cope with the unexpected.
If you ask questions, keep them brief during the interview, remember you're the interviewee. At the end of the interview, ask your questions in an open manner, that is, questions which cannot be answered with yes or no. E.g. tell me about....? what is....? why.....?

Thank the interviewers for their time when you leave, and smile, even if you now hate them.
Questions for the interviewer
There is always the opportunity to ask them questions at the end of the interview - remember the interview is a two-way process, you need to be sure you want to join them too!
Try to concentrate on issues which are important to you and combine as an apparent interest in the company. Leave issues like terms and conditions until the very last, even though they may feel like the most important to you. Write your questions down prior to the interview and take them with you.
Good topics to touch on include:

the competitive environment in which the organisation operates
executive management styles
what obstacles the organisation anticipates in meeting its goals
how the organisation's goals have changed over the past three to five years.

What are the main objectives and responsibilities of the position?
How does the company expect these objectives to be met?
What obstacles are commonly encountered in reaching these objectives?
What is the desired time frame for reaching the objectives?
What resources are available from the company and what must be found elsewhere to reach the objectives?

Presentation and body language
Wear what is appropriate for the post and the company. It may vary from smart, formal wear in some instances to very formal dress in others. Try and get an insight into what the company would expect from employees or gauge this through observation. What would be appropriate for a building company is very different to a public relations agency.
Be well groomed and clean. Try to look calm and confident, simple things like deodorant can boost your confidence.
Once you are ushered into the interview room there will usually be a short exchange of pleasantries and ice breaking. Don't be fooled by this time - it really is designed to put you at ease in most circumstances, but these initial moments are the most formative - don't go over the top being exceptionally friendly, or alternatively going rigid with fear thinking that your handshake was too limp! A pleasant natural smile, a firm handshake and a brief exchange of words in a natural manner is sufficient.

Sit comfortably with both feet on the floor, lean slightly towards the interviewer.
Don't play with your hair or you hands. Keep them out of pockets!
Try not to create defensive barriers between you and them, like a brief case on your knees, folded arms or crossed legs....even if you feel you need to. It's natural, but your interviewer will not physically attack!
Maintain natural eye contact with the interviewer - that is maintain eye contact, but don't stare like a snake!
If there's more than one interviewer, look at who's talking.
When you're talking, shift your glance from one to the other.
Don't over-use your hands, if you are a natural gesticulator.
Don't squirm and fidget.
Do nod and Mmm, to show you're listening to them.
Above all try to be you, unless you're naturally offensive!

Obeying these rules, will allow the interviewers to concentrate on you and not what you're doing in the interview. Body language conveys all sorts of messages, and the right body language will convey the message of a well-balanced and confident individual...............even if you're not!

Don't sweat the interview

Find tips to help you before, during and after the interview. Remember: the more you prepare up front, the more relaxed you will feel during the interview; the more relaxed you feel, the better you will perform; the better you perform, the more likely you will be to get the job! Makes sense, yes?
So, what's the big deal?
OK, you're revving up for the big interview. What important details do you need to know? First of all, you need to understand what the interview is all about. Your winning resume, cover letter and good use of your networking contacts have won you entree into Potential Employer's office. The interviewer will already have reviewed your resume, which basically provides the hard facts of your employment history and skills.
The interview is a subtle, more subjective aspect of the job-hunting process. Frequently, an interviewer (sometimes without even realising it) will form an opinion of you based on the nuances of your interaction. You're trying to make a good impression here. You need to portray sincerely, politely and enthusiastically that you are knowledgeable about the organisation and have something to offer it. Your resume may well have shown examples of your skills as a team player, but now you need to convince them that you fit their team. In order to make the best impression you can, you need to be prepared, know what you can expect, and know how to handle it if things don't go quite as you had planned.
Preparation

· Know how to keep yourself calm. The best way to do this is to be prepared!

· Research the company.

· Research the interviewer, if possible.

· Know what kind of interview to expect - a screening interview, a stress interview....

· Have you done any informational interviews about this industry?

· Know why you want the job.

· Identify your wants and your needs - and know the difference!

· Be able to express, specifically, the marketable skills you have to offer the organisation.

· Be prepared for the standard interview questions and know your answers to them - try taking the virtual interview.

· Be prepared to answer that killer question.

· Know how to deal with illegal questions tactfully during the interview.

· Prepare questions you wish to ask - only ask questions you can't find answers to yourself.

· Line up your references in advance and verify that they will be good ones.

Presentation

· Find out the standard dress for the organisation.

· Dress on the conservative side.

· Arrive early.

· Bring extra resumes, notepad, pen.

· Be sure you know how to pronounce your interviewer's name correctly.

· Be polite to everyone you meet there. They all count.

· Be personable as well as professional.

· Do not chew gum, smoke, swear or use slang.

· Be aware of body language, vibes, reactions - use your instincts to keep things on course.

· Assume all questions are asked for a good reason and answer accordingly.

· Do not assume that your interviewer knows how to elicit the information he/she is looking for.

· Feel free to ask for clarification before answering a question.

· Take some time to formulate your answers before you speak.

· Answer all questions honestly, but in the best, most positive light.

· Do not bad mouth old employers.

Dress for success: Casual or casualty?
by Carole Martin

Summary:

· The traditional interview suit may not be mandatory.

· You'll still want to save jeans and T-shirts for the weekend.

· Women can increasingly get away with wearing pants.

In a business-casual world, how do I dress for an interview?
Just a few years ago, everyone knew the answer to this question. The standard interview uniform was suit and tie for men, and suit with a skirt for women. Anyone arriving at work in a new suit was presumed to be interviewing elsewhere that day. But now that workplace dress codes have relaxed, both men and women have more choices when it comes to interview attire.

Does that mean the uniform is out?
Not necessarily. It's still important to make a good impression. You just face more decisions about how to do that.
How will I decide what to wear to the interview?
Remember, each company has an individual culture and environment. Try to find out what the standard is for the company before the interview. When you schedule the interview, ask what would be appropriate. Or call the human resources department and ask what the company's dress code is. Sometimes an interviewer will tell you what to wear: "We don't dress up here, so a suit is not necessary." Some people actually go to the place where they will be interviewing and stand outside at lunchtime or after work to check out employees' clothes.
If not a suit, then what?
A good rule of thumb is to wear something somewhat dressier than what the employees wear to work. Never wear jeans and a T-shirt, especially slogan T-shirts. A jacket is always a safe bet for men and women, with slacks or a skirt. Somehow a jacket seems to pull the outfit together and can cover a multitude of figure problems as well.
But the suit is still a staple in some professions. Sales people, for example, prefer the suited look, as do other professionals such as lawyers and bankers. Whatever you decide to wear, make sure it fits properly and is of the best quality you can afford. What seems like a big investment now will pale in comparison when you get the job.
Remember, whether you are interviewing at an Internet company or a bank, it's always best to keep your outfit on the conservative side. You're giving the interviewer a picture of yourself, so make sure it reflects well on you.

Handling multiple interviewers
Panels and boards and teams
by Carole Martin

Summary:

· Speak to each person in the room and make eye contact.

· Plan and prepare as you would for any interview.

It might feel like you're facing lions and tigers and bears. There you sit alone in front of the room, waiting for the pack to attack with questions. It's really not quite that bad. In fact, there is an upside to this process. You'd probably have to talk to each of these people individually at some point in the process. This way, you get it over all at once.

But how do you deal with so many interviewers in one sitting? The best way is to take them one at a time. The board or panel is not one entity, but several individuals coming together with the common goal of hiring the best candidate for the job. At the same time, each person has his own agenda or department's interest at heart. For example, the HR manager will be checking to make sure you are a good fit with the culture and people working at this company. The hiring manager will want to know about your technical skills or business know-how. And the person from accounting will want to know if you are savvy enough to operate a business budget.
Board or panel interviews are usually rather formal and organised, using a standard set of questions for all applicants. This type of interview is typically used in academia, government or for high-level executives but can be used for any other type of position in any company.
A female client interviewed for a senior administrator job at a major health agency, facing a panel of 10 doctors, nurses, technicians and administrators. She felt like it was an inquisition, not an interview. But she had prepared well and was confident when she faced this tribunal. She looked at each person as he or she asked the question, and continued to look at that person for 30 seconds or so. She then shifted her eye contact to each member of the interviewing team. She made sure she made contact with each set of eyes while answering questions. She felt very much in control and her interview went well. The result was a job offer.
Another multiple-type interview is the team or "good cop/bad cop" interview. The team is usually made up of two interviewers, one who asks the questions and one who takes notes. The two typically trade roles, which can be confusing if they have different styles. In fact, one person may be kind and gentle and the other more harsh or pushy.
Just remember, these inquisitors are working together toward the same end. Treat them equally, not favouring one over the other.
Regardless of the type of interview, the best advice is to prepare and practice beforehand. When you have your script and have rehearsed your answers, you will feel prepared and more confident no matter how many people you have to face.
Lastly, a good tip to remember is to make sure you get each person's business card, hopefully at the beginning of the interview, so you can address each person by name.

How do I make that killer call?
by Burton Nadler

Experts in business communication will tell you that next to public speaking, making a phone call strikes fear in the hearts of even the most seasoned executives. They call this phenomenon "telephone reluctance." To overcome this phobia, we've assembled a list of telephone tips. Review these points, plan your calls, practice what you are going to say and start dialling.

1. Say "hello" and acknowledge (and note) the name of person you are speaking with.

Say why you are calling and who you wish to speak with. If you are conducting a follow-up call, quickly describe previous communications.
Assess the status of your candidacy, confirming whether your fax or mailed documents were received, and, focus on identifying appropriate next steps.
Request an appointment for a job or informational interview. Be assertive about this - if the person you are speaking with cannot schedule one, request suggestions for next steps, additional resources or referrals.
Thank the person you are speaking with and confirm spelling of all names, mailing and email addresses, phone and fax numbers.

And don't forget...

· Never be impolite, impatient, or pushy. You can always call back if you don't get the information or results you expect.

Stay focused and know what you want before you call. Goal-oriented conversations get the best results. Be realistic about what can be achieved with each call.
Whenever possible, ask to see or speak with someone "who can tell me about entry-level options."
Always write, email, or fax thank you notes.

What if I get an answering machine?

· Don't be shy, always leave a message. Ask for "confirmation that you received my resume and cover letter," or for "information about the position recently posted on the Internet." Leave your name and number.

How do I develop a Conversation Outline?
Use the above list to develop a "conversation outline," but don't try to memorise a script. Below is a basic sample. Create your own and don't wait until it is perfect to give it a try. The more phone calls you make, the more natural you will become and the easier calls will be to make.
Conversation steps

1. Say "hello" and acknowledge (and note) the name of person you are speaking with.
"Hello, my name is .... And, your name please?"

2) Say why you are calling and who you wish to speak with. If you are conducting a follow-up call, quickly describe previous communications.
"I am calling about the marketing assistant position and I would like to speak with the director of marketing, please."
or:
"I saw on the Internet that your firm offers wonderful entry-level sales options. Is there a specific person who could tell me more about these positions? Good. That person's name, phone and fax number is? Does he/she have email?"

Assess status of your candidacy, confirming whether your fax or mailed documents were received, and, focus on identifying appropriate next steps. Be assertive about this - request an appointment for a job or informational interview. If the person you are speaking with cannot schedule one, request suggestions for next steps, additional resources or referrals.
"I emailed a resume to ... of your human resources office. Can I speak with Mr./Ms. ...? I would like to confirm that the resume was received and clarify next steps. Ask to see the appropriate person, "I'd like to schedule an appointment with Mr./Ms. ..."
Request an appointment for an employment interview or information conversation. If the person you are speaking with cannot schedule one, request suggestions for next steps, additional resources or for a referral.
"Yes, I understand that decisions regarding formal interviews won't be made for a few weeks. In the meantime could you refer me to someone who is in a sales position? I would like to informally learn about what it is like and ask questions about their experiences. Who would you suggest I speak with?"
Thank the person you are speaking with and confirm spelling of all names, mailing and email addresses, phone and fax numbers.
"Thank you so much. You have been very helpful. If I have additional questions would it be appropriate to call you again? Again, Mr./Ms. .... is the best person to contact and their phone and fax number is... Is that correct?"

Create additional outlines and rehearse with friends and family. Let common sense be your guide, but start now!

Interviewing after a job loss
by Sylvia Ho

So, your last job didn't exactly pan out. Maybe your boss or your coworkers were jerks, or you were laid off - or even fired. Now, you are looking forward to your first job interview.
What is your biggest hurdle?
Is it job references, or your spotty resume, or even your former boss? No, it's probably your attitude and preparation. A positive, forward-looking attitude impresses employers, while a negative attitude can be a turn-off. A candidate who is prepared -- who has researched the company s/he is interviewing with and the position and knows what s/he can bring to the job -- appears professional and mature, worthy of being considered. An unprepared candidate gives the appearance of being disorganised and unprofessional and only reinforces any impression that might be given in a bad reference. Here are some "Do's and Don'ts" to improve your attitude and preparation before your big interview:

1. Don't worry.Worrying is only natural, but most people, at one time or another, had a job that didn't work out. Chances are that your interviewer may have even been let go from a job. Worrying saps your energy and leaves you powerless. Instead, take some active steps before the interview to practice responding to any possible objections that you believe an employer would have to hiring you.

2. Counter a poor reference with many other good ones. Prepare ahead if you think your former boss may give you a bad reference. Call other former employers who thought well of you and would give you a good reference, and obtain a letter of recommendation. The more letters of recommendation you are able to provide, the less significant a bad reference will appear. Ultimately, a decision-maker will weigh all the evidence and may weigh references in your favour.

3. Prepare to answer hard questions professionally. Hard questions are part of any interview, but they can seem even harder when your last job did not work out. Prepare possible hard questions and the answers you would give to them if asked. Have your friends or relatives listen to your answers and give you their opinions on how the answers sound. There is no shame in having left a job if you can articulate why the job didn't work out for you and what you learned from the experience.

4. Know your accomplishments and your value. Believe that you do bring value and skills to a prospective employer. Spend some time thinking about what you accomplished at your previous jobs. What skills do you bring to the table? Are these skills in demand? Make a list and review it again and again. This will improve your attitude and self-confidence and will help you at your interview.

5. Don't blame other people for your previous work problems. Responsible employees are in demand. Interviewers do not like candidates who make excuses. Discuss your accomplishments instead of the negative aspects of your previous job. If you have to talk about why the job did not work out, discuss what you learned from the experience that will make you a better employee in the future.

6. Keep searching and don't get discouraged. The reason you did not get a job may have absolutely nothing to do with you. If you did not get the job, do write and then call the interviewer to find out why you were not hired. Make it clear that you are not trying to change their decision, only to get information that will help you in your job search. Learn from each interview and continue searching.

Don't get discouraged!

Research, rehearse and relax

No matter how well qualified you are for a job or how articulate you are about your strengths and experience, there is nothing that can replace preparation. Once you have practiced asking and answering questions, the next step is to relax and remind yourself that:
· There is no question you cannot answer,
· You are well suited to the position, and
· You would be an asset to the company.
Visualise yourself sitting in the interview feeling serene and confident. Get a good night's sleep before the interview, arrive a few minutes early, take a few deep breaths and seize the day.

· Research the Company

· Rehearse Your Presentation

· Relax and Project Self-Confidence

Research Before the Interview
Presented by Don Monaco of The Strickland Group

Perform "due diligence". Do your homework before interviews by researching the interviewing individual(s), the company and the industry. There are a variety of ways to research:

· Library (books, periodicals, magazines, etc.)

· Literature from company's public relations department

· Annual reports

· Electronic sources of information (Internet etc.)

You should become familiar with the organisation's products, structure, services, financial status, competitors, reputation and any recent major changes. In addition, try to discover information about the person who you will meet background, style, education, and their "hot button" issues.

Preparation for the Interview
Presented by Don Monaco of The Strickland Group

To fully prepare for any interview you should be able to identify these things in yourself:

· Transferable skills

· Key accomplishments

· Management style

· Unique selling or promotional features

· Personal and professional strengths

You must be able to articulate key aspects of yourself in the interview. An inability to express yourself clearly is often more of a deficiency than the lack of required experience for a specific opportunity.
One of the best ways to prepare for interviewing is by "scripting" of your lines in answer to key interview questions. Career counsellors and outplacement specialists alike, remind transitioning executives and professionals of the necessity to look and act the part of a self-confident and successful person even if one does not particularly feel it.
With a friend or colleagues, organise and review your answers to both tough and basic questions.
Examples of Tough Interview Questions:

· How has your personal background (upbringing, schooling) influenced what you are today, your career progression, and your management/people style?

· How do you define success? How "successful" have you been?

· What mistakes have you made during your career?

· What is the most adverse situation with which you have had to deal with in your personal or professional life? How did you deal with it? What was the outcome?

· What is the difference between a good position and an excellent one?

Examples of Basic Interview Questions:

· Tell me something about yourself.

· Why are you looking for a new job or why did you leave your old one?

· What are your goals, where would you like to be in five years? (Are your goals compatible with our needs?)

· Why should we hire you, what is unique about you?

· What are your salary requirements?

In preparing your answers to these questions, think of yourself as a candidate in a political campaign. A skilful candidate is focused on the message he or she wants to communicate. Rather than being led by the interviewer's questions, candidates stay in control with responses that articulate what they want the listener to remember. Ask yourself, "What is my goal in the interview?"
The most important question is "Why should we hire you?" Answering this will require research and preparation. You must first identify and understand the needs of the company and the problems that the ideal candidate must be prepared to solve. Information sources include networking contacts, search firms, vendors, the press, the Internet, news outlets. Be prepared to convince the interviewer that you are uniquely qualified to make a contribution.
Additional Interview Tips:

· List five adjectives that describe you and then list five adjectives that would describe the ideal candidate for the position. Is it a good match? Where are the gaps?

· Read the company's annual report, and make note of adjectives used to describe the leadership and the employees. Is the culture one in which you will be happy and do your best work? Be prepared with brief anecdotes about your work that illustrate the qualities that the company values.

The more you practice your answers, the more your confidence will grow. Rehearse until you can easily answer questions with clarity, spontaneity and crispness.
Our experience has been that everyone can use interview practice. You might be surprised to know a secret, that is, even the most extroverted, self-confident, verbal, "sales-person type" needs help in thinking through, organising the answers to and rehearsing the interview questions.

Relax and Project Self-Confidence
Presented by Don Monaco of The Strickland Group

Relax -- you are ready and confident. Arrive about 10-15 minutes ahead of time so that you can make sure that your appearance is intact.

· Act like a consultant not an applicant. Think of yourself in problem-solving mode, in partnership with your interviewer.

· Engage in a dialogue, don't put yourself in a question/answer mode. Let silence occur.

· Present your value, and always protect your dignity and self worth. Be engaging and enthusiastic.

Always leave the interview with a knowledge of the next step and with a sense of how your candidacy will be evaluated. Ask: "How would you like to proceed? Have I provided you with the information you need? Where are you in the process? What will happen next? When should I plan to follow up?"

Wrapping Up

· Ten reasons why you didn’t get that job
An honest look at some of the reasons why we aren’t always successful in landing the job we want.

· Job interview follow-up
Is following up a job interview a good idea? We explore the answers.

· The important tips on what to do after an interview
The interview does not finish when you walk out the door. Use this guide to effectively follow up on your interview.

Negotiations

· Are you ready to negotiate your salary?
Preparation is paramount in any salary negotiation. Take this quiz to see if you’re ready.

· Dealing with questions about salary history
If you’re underpaid in your current job, there are always ways to rectify it when interviewing for a new position.

· How do I figure out what I’m worth?
A series of questions and answers to help you determine what you should be getting paid.

· Top ten tips for salary negotiations
Negotiate your way to a better salary.

Ten real reasons why you didn't get that job!
by Teresa Godwin

OK, we have all been there and suffered disappointment when we didn't get the job that we wanted or needed. Some brave souls might have asked for some feedback and were most likely told that there was someone more qualified, who was a better match. Sometimes, however, things are out of your hands ...................

The vacancy has disappeared!
This may be quite unusual, but it has happened before and will probably happen again. Things have moved on since the ad was placed. Budgets have been withdrawn, the Head of Department has called a review of the structure that could result in less staff, not more. There are all sorts of possibilities here. Why didn't the organisation call it off? Well, they might think that they will lose credibility (not exactly effective management is it?), and if things are that fluid, they may even change back again. The managers would like to keep their options open. But would you have taken the day off for the interview if you had known?
Equal opportunities/The dreaded internal candidate.
A contradiction here. Some organisations have policies that demand all vacancies be advertised. But what you don't know is that there is someone who has been seconded to the post for the past 18 months. They want the job, the manager wants them to have the job, but policy demands the post is advertised. A similar state of affairs applies when there is a strong internal candidate. Your chances of success are somewhat diminished here.
Your face didn't fit.
You were assertive, outgoing, and confident, in fact just like everyone else on the team. These attributes usually go in your favour BUT the manager needed some balance, someone to bring calm and stability. But if you are naturally quiet and reserved - their target might have been an extrovert who would bring those shy wallflowers into the sun. But of course you can't change who you are, and why should you want to try?
You remind them of someone they once worked with.
Someone they would rather forget. Also known as the halos and horns effect. The last person they appointed with short jet black hair and small features was unreliable, didn't want to answer the phone and guess what - someone else's characteristics are superimposed onto yours. (Of course it can work in reverse, when you are seemingly endowed with personality traits that they like - 'Reminds me of Jane when she was our trainee').
The job is not what you thought it was.
They know your skills will be under-utilised. The copywriter has done what they think is a good job with the wording of the ad. The recruiters know you will be bored rigid inside a month. (But they have been pleased with the quality of the response!)
The manager feels threatened by your abilities.
This where some manager's insecurities shine out. They feel that you are over qualified, wouldn't fit in with the rest of the team, or anything else they can think of. Of course in reality they can feel you snapping at their heels!
Your skills are not good enough.
Painful though this may be, candidates do sometimes apply for jobs that are just out of their reach. Unless you are offered a job by a firm that are prepared to train, mould and invest in your future, it is in your own interests that you don't get this one.
Most of the candidates could do the job.
This does happen - when there is nothing to choose between the majority of the short-listed candidates. It can be the luck of the draw - literally. A TV program once showed two equally qualified candidates names being place in a bin and the person whose name was drawn out got the job!
You were not available to start Monday.
Someone else could. Being available immediately can be a real bonus for the harassed manager.
There was someone else who had the edge.
You were beaten fair and square. We all like to think that we are good at what we do, and sometimes can be hard to accept that on the day there was someone else who was a better fit. It does happen, and some days it's not you.

Sorry if all this is a bit depressing there is one thing to hang onto. Sometimes it is just not your fault, and it didn't really matter how well you did, the odds were just stacked against you. Knowing this should help you keep things in perspective. You need to concentrate on the things that you can control - the things that you meant to say but didn't, the opportunities didn't grasp. Remember you want (and need) to work in an organisation that wants YOU, where your skills are valued and where you can personally flourish. Review every interview that you have, learn from the experience and move on. Persistence is the key to success.

Job interview follow-up
by Barbara Reinhold

Question: I interviewed recently for an education and sales position. I feel that I met all their position criteria and the interview went fairly well. The interviewers said that they would notify me within four weeks one way or the other. It has been over four weeks since the interview; is it appropriate to contact them for an update, or should I continue to wait?
Answer: You - and other folks waiting to hear after interviews - should realise that hiring committees (or individuals, for that matter) are absolutely glacial in their speed. Always wait a week after the time they SAID they'd get back to you, and then IN YOUR MOST CHEERFUL, ACCOMMODATING TONE, call to ask about the process. Don't be whiny and don't be aggressive, or you'll be out of luck. View this as another chance to let the team know what a great, funny, agreeable addition you'd be. Since receptionists or administrative assistants will likely field the call (and they have lots of influence in who gets through to the hirers), be sure to be oozing charm when you speak with them.
Now, should the worst happen and you not get the job this time, be sure to view this as a "laboratory" for your job search. Ask if you could have a brief conversation either in person or on the phone about what qualities you would need to beef up in order to be a competitive candidate for another job with them. You'd be surprised how often hirings go sour and the folks need a replacement within weeks or months. If you've gotten to know them and have shown yourself to be eager to learn and please (and someone who takes feedback well), you're just the person they'll call. But hopefully, you'll never need this advice!
Good luck!

Pages

Interview Tips 2

CONTACT US

Search This Blog

Twitter

Get every update to your email

Total Pageviews